Terms of Service

Last Updated: September 16, 2026

Welcome to our website. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and related services operated by Lorvexa LLC (“we,” “us,” or “our”).

By visiting our website, placing an order, purchasing our products, or otherwise using our services, you agree to these Terms. Please read them carefully before using our website or completing a purchase.

1. Online Store Terms

By using this website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have the consent of a parent or legal guardian where required by applicable law.

You may not use our website, products, or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, or other harmful material through our website.

We reserve the right to refuse or restrict service where reasonably necessary and permitted by applicable law.

2. Products

We sell automatic litter boxes and related pet products and accessories.

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, photographs, colors, features, prices, and other information displayed on our website are accurate.

However, minor variations may occur due to:

• Photography and lighting
• Screen settings
• Manufacturing variations
• Product improvements
• Packaging updates

We may update or improve product specifications, packaging, components, or features from time to time, provided that such changes do not materially affect the essential functionality of the product.

Customers are responsible for reviewing product descriptions, specifications, dimensions, compatibility information, and usage requirements before purchasing.

3. Product Use and Safety

Automatic litter boxes contain electronic and moving components and must be used in accordance with the instructions, warnings, and safety information supplied with the product.

When introducing your cat to an automatic litter box, appropriate supervision is recommended.

Customers are responsible for determining whether a product is appropriate for their pet’s:

• Age
• Size
• Physical condition
• Behavior
• Individual needs

Customers should follow all product instructions, place the product on an appropriate stable surface, maintain and clean the product properly, and avoid modifying or interfering with safety mechanisms.

Children should not operate, climb on, play with, or interfere with an automatic litter box without appropriate adult supervision.

If the product appears damaged, defective, or operates abnormally, discontinue use and contact us at:

support@peptivot.com

Nothing in these Terms limits product safety protections or consumer rights that cannot legally be excluded.

4. Product Availability

Products, colors, variations, accessories, and other items may be available in limited quantities.

We cannot guarantee that every product displayed on our website will remain available.

If an item becomes unavailable after you place an order, we may contact you and provide an appropriate option, which may include:

• An alternative color or variation
• A comparable replacement
• Waiting for restocking
• Cancellation and refund

We will not substitute a materially different product without appropriate communication with you.

5. Prices

Prices displayed on our website may change from time to time.

The price applicable to your purchase will generally be the price displayed when you complete checkout, subject to the correction of genuine pricing, technical, or typographical errors where permitted by applicable law.

Shipping charges, taxes, duties, or other applicable charges may be displayed separately during checkout.

6. Orders

Submitting an order does not necessarily constitute final acceptance of the order.

We reserve the right, where permitted by applicable law, to reject, limit, or cancel an order for legitimate reasons, including:

• Product unavailability
• Incorrect pricing or product information
• Payment authorization problems
• Suspected fraudulent or unauthorized transactions
• Shipping restrictions
• Incorrect or incomplete delivery information
• Orders that violate these Terms

If we cancel an order after payment has been successfully collected, an appropriate refund will be issued to the original payment method.

7. Payment

You agree to provide current, complete, and accurate billing and payment information when placing an order.

Payments may be processed through third-party payment service providers.

We generally do not directly store complete credit or debit card numbers. Payment information may instead be securely processed by our ecommerce platform and applicable payment providers.

Your use of a particular payment method may also be subject to the terms and privacy practices of the applicable payment provider.

8. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Customers are responsible for providing complete and accurate shipping information.

Please carefully verify your:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• ZIP or postal code
• Country
• Telephone number

If you discover an error after placing your order, please contact support@peptivot.com as soon as possible.

We will make reasonable efforts to update the shipping information before fulfillment.

Once an order has entered fulfillment or has been shipped, we may no longer be able to change or redirect the delivery address.

9. Delivery Estimates

Any processing or delivery time displayed on our website or provided in our Shipping Policy is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Severe weather
• Transportation disruptions
• Peak shipping periods
• Public holidays
• Incorrect or incomplete addresses
• Regional delivery restrictions

We will provide reasonable assistance if you experience a delivery issue.

10. P.O. Box Addresses

Due to the size and shipping requirements of certain products, particularly automatic litter boxes, some shipping carriers may be unable to deliver to P.O. Box addresses.

Where required, customers must provide a valid physical street address.

If the address provided cannot be serviced by the applicable carrier, we may contact you to request an alternative delivery address.

11. Lost or Misdelivered Packages

If tracking information indicates that your package has been delivered but you cannot locate it, please first contact the applicable shipping carrier.

The carrier may be able to:

• Confirm the exact delivery location
• Review delivery records
• Contact the delivery driver
• Open a missing package investigation

If the carrier confirms that the package was lost or delivered incorrectly, please contact us at support@peptivot.com.

We will review the circumstances and provide an appropriate resolution, which may include arranging a replacement shipment where appropriate.

12. Returns

Eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy.

For standard customer-initiated returns, customers are responsible for one return shipping cost only.

Automatic litter boxes that have been used must be thoroughly cleaned before being returned. All litter, pet waste, hair, and other debris must be removed.

Please contact us at support@peptivot.com before returning any product.

Our customer service team will provide the correct return instructions and return address.

Do not send returns directly to our business address unless our customer service team specifically instructs you to do so.

Our return warehouse may differ from our business address.

13. Refunds

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

After we issue the refund, it may take approximately 3–8 business days for the funds to appear in your account, depending on your bank, credit card issuer, or payment provider.

We do not control processing times imposed by banks or third-party payment providers.

Please refer to our Return & Refund Policy for complete details.

14. Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, or you receive an incorrect item, please contact:

support@peptivot.com

Please provide your order number and, where applicable, clear photographs or videos showing the issue.

Depending on the circumstances, we may provide:

• Troubleshooting assistance
• Replacement parts
• A replacement product
• A refund
• Another appropriate resolution

If we confirm that a return is necessary because the product arrived damaged or defective, or because we shipped an incorrect item, appropriate return arrangements will be provided without requiring you to pay return shipping costs caused by our error.

15. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

support@peptivot.com

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible.

After receiving your order, you may request an eligible return in accordance with our Return & Refund Policy.

16. Warranty and After-Sales Support

Where a specific warranty is offered with a product, the warranty period and conditions displayed on the applicable product page or accompanying warranty documentation will apply.

If you experience a product issue, please contact:

support@peptivot.com

Warranty coverage generally does not cover damage caused by:

• Misuse or abuse
• Accidents
• Unauthorized modification or repair
• Failure to follow product instructions
• Improper cleaning or maintenance
• Damage resulting from inappropriate use
• Normal wear and tear

These limitations do not affect statutory warranties or consumer rights that cannot legally be excluded.

17. Promotions and Discount Codes

Promotions, discount codes, coupons, and special offers may be subject to additional conditions.

Unless otherwise stated:

• Discounts have no cash value.
• Certain products may be excluded.
• Promotions may have expiration dates.
• Discount codes may not be combined.
• Discounts generally cannot be applied retroactively to completed orders.

We reserve the right to modify or discontinue promotions in accordance with applicable law and any terms communicated with the applicable promotion.

18. Accuracy of Website Information

We make reasonable efforts to ensure that information displayed on our website is accurate and current.

However, our website may occasionally contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions
• Specifications
• Pricing
• Promotions
• Availability
• Shipping information
• Other website content

Where permitted by applicable law, we may correct errors and update information.

19. Intellectual Property

Content available through our website, including text, photographs, product images, videos, graphics, logos, icons, designs, and website layouts, may be protected by copyright, trademark, and other intellectual property laws.

Unless permitted by applicable law or expressly authorized by us, you may not reproduce, distribute, modify, sell, republish, or commercially exploit protected website content without permission.

20. Reviews and User Content

If you submit reviews, photographs, comments, feedback, suggestions, or other content, you represent that you have the right to provide such content.

You must not submit content that:

• Is unlawful or fraudulent
• Infringes another person’s rights
• Is defamatory, threatening, or abusive
• Contains malicious software
• Otherwise violates applicable law

Subject to applicable privacy and intellectual property laws, content voluntarily submitted for publication may be used in connection with our website, products, and services.

21. Third-Party Services and Links

Our website may use or contain links to third-party services, including ecommerce platforms, payment processors, shipping carriers, analytics providers, advertising services, and other technology providers.

These third-party services operate independently and may be governed by their own terms and privacy policies.

We are not responsible for the content or practices of third-party websites or services that we do not control.

22. Prohibited Uses

You may not use our website or services to:

• Violate applicable laws or regulations
• Engage in fraudulent transactions
• Infringe intellectual property or other legal rights
• Submit intentionally false or misleading information
• Attempt unauthorized access to our systems
• Introduce viruses or malicious software
• Interfere with website security or operation
• Misuse our payment or checkout systems
• Engage in activities intended to harm our customers, website, or business

We may restrict access where reasonably necessary to protect our services, customers, or legal rights.

23. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and online services are provided on an “as available” basis.

We do not guarantee that access to our website will always be uninterrupted, completely secure, or error-free.

Nothing in these Terms excludes or limits warranties, guarantees, remedies, or consumer rights that cannot legally be excluded.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Lorvexa LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Customers remain responsible for following all product instructions, warnings, and reasonable safety precautions when using an automatic litter box or related product.

25. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Lorvexa LLC harmless from claims, losses, liabilities, damages, or reasonable expenses resulting from your unlawful use of our website or material violation of these Terms.

This provision does not limit statutory consumer rights.

26. Privacy

Our collection and processing of personal information is described in our Privacy Policy.

Questions or requests concerning personal information may be submitted to:

support@peptivot.com

27. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

The remaining provisions will continue in effect.

28. Entire Agreement

These Terms, together with our:

• Privacy Policy
• Return & Refund Policy
• Shipping Policy
• Other applicable policies displayed on our website

constitute the terms governing your use of our website and purchase of our products.

29. Changes to These Terms

We may update these Terms periodically to reflect changes to our business, products, services, website, or applicable requirements.

The latest version will be published on this page with an updated “Last Updated” date.

Changes will not retroactively reduce consumer rights relating to completed purchases where prohibited by applicable law.

30. Contact Information

If you have questions about these Terms, our products, your order, shipping, returns, refunds, or after-sales service, please contact:

Lorvexa LLC

6561 Kaiser Ave
Fontana, CA 92336
United States

Customer Support Email:
support@peptivot.com

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.

Please note: The business address listed above is provided for company identification and correspondence purposes and is not automatically our return warehouse address. Please contact customer service before returning a product.