Return & Refund Policy

Last Updated: September 16, 2026

At Lorvexa LLC, we want you to feel confident about your purchase. If you are not completely satisfied with your automatic litter box or other eligible product, you may request a return within 30 days of delivery, subject to the conditions outlined below.

Please review this policy before requesting a return.

30-Day Return Policy

We accept eligible return requests made within 30 days from the date your order is delivered.

To be eligible for a return:

• You must contact us within 30 days of delivery.
• The product must include all major components and accessories originally included with your purchase.
• The product must not have been intentionally damaged, abused, or improperly modified.
• Proof of purchase or a valid order number may be required.
• Used automatic litter boxes must be thoroughly cleaned before being returned.

Because automatic litter boxes are pet hygiene products, all litter, pet waste, hair, and other debris must be completely removed before the product is packaged for return.

Products returned in an excessively dirty or unsanitary condition may not be eligible for return.

Return Shipping Cost

For standard customer-initiated returns, you are responsible for one return shipping cost only.

We do not charge an additional return handling fee for eligible standard returns.

Before returning any product, please contact our customer support team at:

support@peptivot.com

We will provide you with the appropriate return instructions and the correct return address.

Please do not send your return to our business address or to the address shown on the original shipping package unless our customer service team specifically instructs you to do so.

Our return warehouse may be different from our business address.

How to Start a Return

To request a return, please email:

support@peptivot.com

Please include:

• Your full name
• Order number
• Email address used for the order
• Reason for the return
• Photos or videos, if the return involves a product issue

Our customer service team will review your request and provide the appropriate return instructions.

Please contact us before shipping your product back. Returns sent without authorization or to an incorrect address may result in delays in processing your return or refund.

Damaged or Defective Products

If your automatic litter box or another product arrives damaged or defective, please contact us as soon as possible at:

support@peptivot.com

Please provide your order number, a description of the issue, and clear photos or videos showing the problem.

If the product was damaged during transportation, please also provide photographs of the shipping carton and packaging when possible.

After reviewing the issue, we may provide an appropriate solution, including:

• Troubleshooting assistance
• Replacement parts
• A replacement product
• A refund

The appropriate solution will depend on the nature of the issue.

If we confirm that a return is required because the product arrived damaged or defective, we will provide appropriate return instructions and you will not be responsible for return shipping costs resulting from the defect or shipping damage.

Incorrect Items

If you receive a product that is different from what you ordered, please contact us at support@peptivot.com.

Please provide your order number and photographs of the item you received.

If we confirm that an incorrect item was shipped due to our error, we will arrange an appropriate replacement, return, or refund. You will not be responsible for return shipping costs caused by our error.

Refunds

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method.

After we issue the refund, it may take approximately 3–8 business days for the funds to appear in your account, depending on your bank, credit card issuer, or payment provider.

Please note that processing times imposed by banks and third-party payment providers are outside our control.

Original Shipping Charges

For standard customer-initiated returns, original shipping charges, expedited shipping fees, and other optional shipping-related charges are generally non-refundable.

You are responsible only for the applicable return shipping cost as described above.

If the return results from an error on our part or a product that arrived damaged or defective, applicable shipping costs will be handled in accordance with this policy.

Exchanges

If you would like to exchange your product for another eligible product or variation, please contact:

support@peptivot.com

Exchange availability depends on current inventory.

Our customer service team will confirm availability and provide the applicable exchange instructions.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

support@peptivot.com

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment or shipping.

Once an order has been processed or shipped, we may no longer be able to cancel it.

If your order has already shipped, you may request an eligible return after receiving the product in accordance with this Return & Refund Policy.

Lost or Misdelivered Packages

If tracking information shows that your package has been delivered but you cannot locate it, please first contact the shipping carrier.

The carrier may be able to:

• Confirm the exact delivery location
• Check the driver’s delivery records
• Contact the delivery driver
• Open a missing package investigation

If the carrier confirms that the package was lost or delivered to an incorrect location, please contact us at support@peptivot.com.

We will review the situation and provide an appropriate resolution, which may include arranging a replacement shipment where appropriate.

Non-Returnable Situations

Where permitted by applicable law, we may be unable to accept a return in circumstances including:

• The return request is made more than 30 days after delivery.
• The product has been intentionally damaged or improperly modified.
• The product was damaged because of misuse or failure to follow product instructions.
• Major components or accessories are missing.
• An automatic litter box is returned in an excessively dirty or unsanitary condition.
• The product is returned without authorization or sent to an incorrect return address.

These restrictions do not limit any consumer rights or remedies that cannot legally be excluded under applicable law.

Business Information

Lorvexa LLC

6561 Kaiser Ave
Fontana, CA 92336
United States

Customer Support Email:
support@peptivot.com

Important: The business address listed above is provided for company identification and correspondence purposes. It is not automatically our return warehouse address.

Please contact our customer service team before returning any product.

Contact Us

If you have questions about returns, refunds, exchanges, damaged products, or other after-sales matters, please contact:

Lorvexa LLC

6561 Kaiser Ave
Fontana, CA 92336
United States

Email: support@peptivot.com

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.