Privacy Policy

Last Updated: September 16, 2026

This Privacy Policy describes how Lorvexa LLC (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, purchase our automatic litter boxes or related products, contact our customer service team, or otherwise use our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information.

Information You Provide to Us

When you place an order, create an account, contact customer service, request a return or refund, subscribe to communications, or otherwise interact with us, we may collect:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Account information
• Order and transaction information
• Products purchased
• Return, refund, exchange, and warranty information
• Customer service communications
• Reviews, feedback, or other information you voluntarily provide

Payment Information

When you make a purchase, your payment information may be processed by our ecommerce platform and third-party payment providers.

Depending on the payment method selected, this may include payment card information, billing details, and other payment-related information.

We generally do not directly store complete credit or debit card numbers.

Information Collected Automatically

When you visit or interact with our website, we and our service providers may automatically collect certain information, including:

• IP address
• Browser type
• Device type
• Operating system
• Device identifiers
• Referring website or URL
• Pages viewed
• Date and time of visits
• Shopping and checkout activity
• Website interactions
• Cookie and similar technology information

We may use this information to operate our website, understand how visitors use our services, improve the shopping experience, maintain security, prevent fraud, and measure website and advertising performance.

2. How We Use Your Personal Information

We may use personal information for purposes including:

• Processing and fulfilling orders
• Processing payments
• Arranging shipping and delivery
• Providing order confirmations and tracking updates
• Providing customer service
• Answering product questions
• Providing technical and troubleshooting support
• Processing returns, refunds, and exchanges
• Providing warranty and after-sales support
• Maintaining and improving our website
• Personalizing the shopping experience
• Detecting and preventing fraud or unauthorized transactions
• Maintaining security
• Maintaining transaction and business records
• Complying with applicable legal obligations
• Measuring website and advertising performance
• Sending marketing communications where permitted by applicable law

Where required by applicable law, we will obtain appropriate consent before processing personal information for certain purposes.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

• Keep our website functioning properly
• Remember your preferences
• Maintain your shopping cart
• Understand how visitors interact with our website
• Analyze website traffic and performance
• Prevent fraudulent activity
• Measure advertising effectiveness
• Provide relevant advertising where permitted

Depending on your location, you may have options to manage certain cookies through a cookie preference tool provided on our website.

You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. How We Disclose Personal Information

We may disclose personal information to service providers and other third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

• Ecommerce platform providers
• Payment processors
• Shipping carriers
• Warehouses and fulfillment providers
• Customer service providers
• Website hosting providers
• IT and technology providers
• Analytics providers
• Advertising and marketing providers
• Fraud prevention and security providers
• Professional advisers
• Government authorities or other parties where required by applicable law

For example, we may provide your name, shipping address, telephone number, and necessary order information to a warehouse or shipping carrier so that your order can be delivered.

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

5. Shopify and Ecommerce Services

Our online store may use Shopify and other ecommerce technologies to provide online storefront, checkout, payment, order management, security, fraud prevention, analytics, and related services.

These service providers may process personal information on our behalf or for their own permitted purposes in accordance with their applicable privacy practices and legal obligations.

6. Shipping and Fulfillment

To process and deliver your order, we may provide necessary information to warehouses, fulfillment providers, and shipping carriers.

This information may include:

• Name
• Shipping address
• Telephone number
• Email address where necessary
• Products ordered
• Order information
• Tracking and delivery information

This information is used to fulfill, ship, track, and deliver your order and to resolve delivery-related issues.

7. Returns, Refunds and Product Support

If you contact us about a return, refund, exchange, warranty request, damaged product, or other product issue, we may collect information necessary to review your request.

This may include:

• Order number
• Contact information
• Product information
• Photographs or videos
• Description of the issue
• Shipping and tracking information
• Communications with our customer service team

We use this information to evaluate the issue and provide an appropriate resolution.

8. Marketing Communications

Where permitted by applicable law, we may send marketing communications regarding our products, promotions, special offers, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.

Even if you unsubscribe from marketing communications, we may continue to send necessary non-promotional communications relating to:

• Orders
• Payments
• Shipping
• Delivery
• Returns
• Refunds
• Warranty requests
• Customer service
• Account or security matters

9. Advertising and Analytics

We may use analytics and advertising services to understand how customers interact with our website, improve our services, and measure advertising effectiveness.

Depending on the services enabled on our website, these providers may use cookies, pixels, or similar technologies to collect information regarding your interactions with our website.

Where required by applicable law, we will provide appropriate consent or opt-out mechanisms.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

The applicable retention period may depend on:

• The nature of the information
• Our relationship with you
• Order and transaction requirements
• Customer service and warranty requirements
• Fraud prevention and security needs
• Accounting, tax, or legal obligations
• The need to establish, exercise, or defend legal claims

When information is no longer reasonably required, we may delete or anonymize it in accordance with applicable requirements.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Obtain a copy of certain personal information
• Withdraw consent where processing relies on consent
• Object to or restrict certain processing
• Opt out of certain marketing communications
• Opt out of certain targeted advertising, sale, or sharing where applicable

These rights may be subject to legal exceptions and limitations.

To submit a privacy request, please contact:

support@peptivot.com

We may need to verify your identity before processing certain requests.

13. California Privacy Rights

Because our principal business address is in California and our services may be available to California residents, applicable California privacy laws may provide eligible consumers with certain additional rights.

Depending on whether the applicable legal requirements and thresholds apply, these rights may include:

• The right to know or access certain personal information
• The right to request deletion
• The right to request correction
• The right to obtain information regarding certain disclosures or uses of personal information
• The right to opt out of certain sale or sharing of personal information where applicable
• The right to limit certain uses of sensitive personal information where applicable
• The right not to receive discriminatory treatment for exercising applicable privacy rights

The availability and scope of these rights depend on applicable law and the circumstances of the request.

Privacy requests may be submitted to:

support@peptivot.com

14. Children’s Privacy

Our website and products are intended for adults purchasing household and pet products and are not directed toward children.

We do not knowingly collect personal information directly from children in violation of applicable law.

If you believe that a child has improperly provided personal information to us, please contact support@peptivot.com so we can review the matter.

15. International Data Transfers

Our ecommerce, payment, fulfillment, shipping, analytics, and technology providers may operate in different states, countries, or regions.

As a result, personal information may be processed or stored outside the jurisdiction where you live.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

16. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

These third parties operate independently and may have their own privacy policies and security practices.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, services, technologies, privacy practices, or applicable legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or would like to submit an applicable privacy request, please contact:

Lorvexa LLC

6561 Kaiser Ave
Fontana, CA 92336
United States

Email: support@peptivot.com

Please provide sufficient information for us to identify and respond to your request.