Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how Lorvexa LLC processes, ships, and delivers orders placed through our online store.

Please review this policy before placing your order.

Order Processing Time

Orders are generally processed within 2–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Please note that order processing time is separate from shipping and delivery time.

During holidays, promotional periods, or periods of unusually high order volume, processing may take slightly longer.

Once your order has shipped, tracking information will be provided when available.

Estimated Shipping Time

After your order has been processed and shipped, estimated delivery is generally:

3–8 business days

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary depending on your location, carrier operations, weather conditions, holidays, peak shipping periods, transportation disruptions, or other circumstances outside our reasonable control.

Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

If expedited or other special shipping options are available, additional charges may apply and will be displayed at checkout.

Fulfillment and Shipping Carriers

Orders may be shipped from one of our available fulfillment warehouses based on product availability and your delivery location.

We may use different shipping carriers depending on the destination, package size, warehouse location, and available delivery services.

If your order contains multiple products, items may occasionally be shipped separately and arrive at different times.

Order Tracking

Once your order has been shipped, you will receive tracking information when available.

Please allow some time for the shipping carrier’s tracking system to update after receiving your tracking number.

In some cases, tracking information may not become active immediately after shipment.

If you have questions about your tracking information, please contact:

support@peptivot.com

Please include your order number and tracking number, if available.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before completing checkout, please verify your:

• Full name
• Street address
• Apartment, suite, or unit number, if applicable
• City
• State or province
• ZIP or postal code
• Country
• Telephone number

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:

support@peptivot.com

We will make reasonable efforts to update your shipping information before the order enters fulfillment.

Once an order has been processed or shipped, we may not be able to change or redirect the delivery address.

P.O. Box Addresses

Due to the size and shipping requirements of certain products, particularly our automatic litter boxes, some shipping carriers may be unable to deliver to P.O. Box addresses.

For automatic litter box orders, please provide a valid physical street address whenever possible.

If the carrier cannot deliver to the P.O. Box provided with your order, we may contact you by email to request a physical street address before shipment.

Your order may be temporarily held until we receive a deliverable address.

Delivery Delays

We make reasonable efforts to have orders delivered within the estimated delivery timeframe.

However, delays may occasionally occur due to circumstances outside our reasonable control, including:

• Severe weather
• Carrier delays
• Transportation disruptions
• Peak shipping periods
• Public holidays
• Incorrect or incomplete addresses
• Remote delivery locations
• Regional delivery restrictions
• Other unforeseen circumstances

If your tracking information has not updated for an extended period, please contact us at support@peptivot.com and we will assist you in reviewing the shipment status.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please first check:

• Your front door or porch
• Patio or carport
• Garage
• Side or back entrances
• Other secure areas around your property
• With household members
• With neighbors
• With reception, building management, or property staff, where applicable

We also recommend contacting the shipping carrier directly.

The carrier may be able to check the driver’s delivery records, confirm the exact delivery location, or contact the delivery driver for additional information.

If you are still unable to locate your package after contacting the carrier, please email:

support@peptivot.com

Please include your order number and tracking number so we can review the situation.

Packages Delivered to the Wrong Address

If the tracking information indicates that your package may have been delivered to an incorrect address or location, please contact the shipping carrier as soon as possible.

Ask the carrier to confirm the exact delivery location and, where possible, contact the delivery driver.

After contacting the carrier, please let us know the outcome at support@peptivot.com.

If the carrier confirms that the package was misdelivered or cannot be recovered, we will review the situation and provide an appropriate resolution, which may include arranging a replacement shipment where appropriate.

Lost Packages

If your package appears to be lost in transit, please contact us with your order number and tracking number.

We may work with the applicable shipping carrier to investigate the shipment.

If the package is confirmed lost, we will provide an appropriate resolution based on the circumstances.

Damaged Packages

If your product arrives damaged, please contact us as soon as possible at:

support@peptivot.com

Please provide:

• Your order number
• A description of the damage
• Clear photographs or videos showing the damaged product
• Photographs of the shipping carton and packaging, where applicable

Please retain the original packaging until the issue has been reviewed.

Depending on the circumstances, we may provide replacement parts, a replacement product, a refund, or another appropriate resolution.

Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your shipment, please contact:

support@peptivot.com

Please include your order number and, where applicable, photographs of the products and packaging you received.

We will review the issue and provide an appropriate solution.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at:

support@peptivot.com

We will make reasonable efforts to accommodate requests received before the order enters fulfillment.

Once an order has been processed or shipped, we may no longer be able to cancel the shipment or change the delivery address.

If your order has already shipped, eligible products may be returned after delivery in accordance with our Return & Refund Policy.

Returns

Eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy.

For standard customer-initiated returns, customers are responsible for one return shipping cost only.

Before returning any product, please contact:

support@peptivot.com

Our customer service team will provide the appropriate return instructions and return address.

Please do not send returns directly to our business address unless our customer service team specifically instructs you to do so.

Our return warehouse may differ from our business address.

Contact Us

If you have questions about shipping, delivery, tracking, a missing package, or your order, please contact:

Lorvexa LLC

6561 Kaiser Ave
Fontana, CA 92336
United States

Customer Support Email:
support@peptivot.com

When contacting us about an existing order, please include your order number and tracking number, if available, so we can assist you more efficiently.

Please note: The business address above is provided for company identification and correspondence purposes and is not automatically our return address. Please contact customer service before returning a product.